Shipping policy

Orders shipped by FedEx

All smaller products are shipped via FedEx. To track an order being shipped by FedEx, please go to FedEx.com’s “Tracking” page and enter your Order Number in the “Track by Reference” box.

Orders shipped by LTL (less-than truck-load) Freight

Most of our large equipment is shipped via freight carrier. To track your freight shipment, please call or email Almafit Customer Service at (470) 809-9548 or info@alma-fit.com for tracking assistance.

Shipping Terms

All products delivered to Buyer by Alma-Fit within the USA market shall be CIF Buyer’s delivery location.

For international shipments, terms are EXW our warehouse – see Incoterms 2010, with risk of loss passing to Buyer upon our delivery of the products to the shipper or delivery company. Buyer is solely responsible for payment of all shipping, freight and delivery charges, sales taxes, import fees and duties, value added taxes and any other charge incident to Buyer’s receipt of our products. Should any such charges accrue following issuance of invoice and payment by Buyer, Buyer agrees that such charges, if paid by Alma-Fit, are immediately due and payable by Buyer unless Alma-Fit has agreed in writing to other terms of payment.

Shipping Area

Contiguous United States. No deliveries to Alaska, Hawaii, U.S. Overseas Territories.

Delivery and Your Obligations

White Glove Delivery:

Please call to check availability for your order: (470) 809-9548.

If you have paid for White Glove Delivery (available in the U.S. only):

You do not need to assist the driver in removing the equipment from the truck. The driver will come prepared to unpack your shipment, carry it inside and leave it in the room of your choice; The driver will take away the packaging materials; and additional charges will apply for stairs, extra waiting time and unsuccessful attempts to deliver. It is highly recommended to ask for Appointment.

Check all items carefully as the driver unpacks and carries your order inside. Look for dents, chips, tears, scratches in the wood or metal of the equipment. Look at ALL sides of the equipment, including the bottom. Confirm what you received against the packing list. Ensure that you have all equipment components such as ropes, risers, loops and shoulder rests, and nothing is left on delivery truck.

If there is any damage or discrepancy, note it on the waybill bill and immediately contact Alma-Fit Customer Service at (470) 809-9548. (If Buyer is unable to report any issue immediately, she/he must do so no later than 5pm EST on the third business day following delivery.) Failure to do so may hinder or invalidate your claim for reimbursement or replacement.

Economy

If you have paid for Economy this translates to Curbside Delivery:

You do not need to assist the driver in removing the equipment from the truck. The driver will deliver the pieces at the curb. Before accepting delivery, inspect the waybill to be sure that all packages noted on the waybill have been delivered to you. Before accepting delivery, carefully inspect the packaging or crating. If there is any visible damage, note it on the waybill and immediately contact Alma-Fit Customer Service at (470) 809-9548. Failure to do so may hinder or invalidate your claim for reimbursement or replacement.

When you unpack your order, look for dents, chips, tears, or scratches in the wood or metal of the equipment. Look at ALL sides of the equipment, including the bottom. Ensure that you have all equipment components such as ropes, risers, loops, shoulder rests and other small items. Check what you received against the packing list. If any product is damaged, immediately call Alma-Fit Customer Service at (470) 809-9548. (If Buyer is unable to report any damage or order discrepancy immediately, s/he must do so no later than 5pm EST on the third business day following delivery.) Failure to do so may hinder or invalidate your freight claim for reimbursement or replacement.

NOTE: Regardless of the type of delivery, if Buyer fails to note the damage on the waybill, Alma-Fit cannot ensure payment of a freight claim for a damaged shipment.

Acceptance and Returns

Each shipment shall be deemed accepted by Buyer upon Buyer’s receipt thereof. Alma-Fit will repair or replace any item, including any non-returnable item, delivered to Buyer in damaged condition, provided that Buyer reports such damage to Alma-Fit within three (3) business days of the date of delivery and further provided that Buyer follow the Return Procedure detailed here.

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International Purchases & Shipping

Shipping

We can ship your purchases directly to most countries, using one of these methods:

By air: door-to-door or door-to-airport.
By ocean transit: less expensive, allow approximately six to eight weeks for delivery.
You may also use your own freight forwarder.

Import Costs

Your landed cost can be 10% to 20% higher depending on your country of residence. This added cost must be paid when your order arrives, and can include higher transportation and storage costs, plus customs, duties, taxes and currency conversion fees. Import costs differ for each country. For detailed information, we recommend that you speak with your local customs broker. Your broker will need to know Alma-Fit’s tariff code which is: 950691.000.

Payment Methods

Payment in full is required before orders are released. We accept two methods of international payment:

Credit card (VISA, Mastercard).
Bank Transfer (call us for wire transfer details). You are responsible for any wire fees charged by your bank, or by any intermediary bank that processes or forwards the wire. There is a minimum service charge for orders that total less than $250.00.

Please also see our returns and warranty policies.

About My Order

If you placed an order from our website, you received an email confirmation that includes an Order Number. If you placed your order by phone, this information was given to you at time of ordering.

Our Shipping page provides details on shipping terms and methods. Please visit Returns and Warranty for details on what can be returned, how to initiate a return, and our product warranties.

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Pricing

All prices, including all costs related to shipping, are quoted in United States dollars and are valid for thirty (30) days from the date on which the quote is made by Alma-Fit.

Orders with Custom Upholstery

Before placing an order with a custom upholstery color, you are responsible for requesting a color sample from Alma-Fit to be sure it is what you expect. You should not rely on any color sample you see online, as colors vary widely according to the monitor on which they are viewed. Please also note that colors may vary between dye lots, so if you order custom upholstery at different times, you may receive different shades. The availability of colors is subject to change without notice.

Canceling or Changing Your Order

Changing Your Order: You may change your order for equipment within twenty-four (24) hours of placing it without incurring additional charges. If you change your order after twenty-four (24) hours but before we deliver it to the shipper, we must cancel the original order and submit a new one, and you will incur a 25% restocking fee. Changing your order may result in delays in its shipping date.
Canceling Your Order: If you cancel your equipment order within twenty-four (24) hours of placing it, Alma-Fit will return your initial deposit in full. If you cancel an order after twenty-four (24) hours but before we deliver it to the shipper, your initial deposit will be returned to you minus a 25% restocking fee.

Equipment: “Equipment” means reformers, trapeze and mat tables, reformer/trapeze combinations, reformers with towers, chairs, ladder barrels, springboards and any product ordered in a custom upholstery color or custom configuration.

Non-Equipment Products: Non-equipment products are all products other than Equipment as defined above. Orders for non-equipment products are final and may not be canceled except as expressly stated on your invoice or on Alma-Fit’s web site at the time of your order. However, you may return non-equipment items that are not listed as Non-Returnable Products. See Returns & Warranty for details.

Damaged Merchandise

We will repair or replace any item, including non-returnable items, that are delivered to you in damaged condition provided that you report such damage to us within two (2) weeks from the date you received the item and follow the return procedure described here.

Discrepancies

Any discrepancies from the packing slip enclosed with your shipment must be reported to us within three (3) business days from the date you received the shipment.

Customer Credit

A refund or credit for returned items will be issued after merchandise is received and inspected. Credit will not be given for used or worn merchandise. We also cannot issue a refund or credit if you return an item to us that is damaged during the return shipment due to improper packaging.

FAQ

Q: Where do you ship from?

A: We ship US orders from our main warehouse located in Eastaboga, AL.
Please note that if you order multiple items, they will be shipped altogether as they are stored in the same warehouse.

Q: How long will it take for my items to arrive?

A: Typically, it takes 1-2 business days to dispatch an order from the warehouse. Then, depending on the final destination, it could take up to 5 to 8 business days for all orders to arrive. Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.
For customers in the United States and Canada, Economy Shipping means you can expect to receive your package within 5 to 8 business days from the time of your order.

Q: What should I do if I filled in my address incorrectly?

A: Please contact us as soon as possible. If the package has not been sent out yet, our customer service team will manually modify the address for you. If the package has already been shipped via FedEx Ground you can try contacting FedEx to change the address, although this may not always be successful. For LTL shipments, our customers service team will contact the carriers to ask for an address change. If the address cannot be modified and the package needs to be returned according to the logistics provider's policies, our customer service team will resend the product for you.

Q: What should I do if the package is lost or damaged during transportation?

A: If your package is lost, please confirm with the logistics provider and then contact us directly. Once confirmed, we will file a claim with the logistics provider and arrange a replacement or refund for you. If your package is damaged during transportation, please contact us directly and provide photos of the damage, along with a copy of the logistics bill. We will then file a claim with the logistics provider and arrange a replacement or refund for you.

Q: How do I know my tracking number? What if I can't find my tracking number?

A: After your order has been shipped, you will receive an Order Tracking Number (OTN) via email. You can use this number to track the status of your shipment. If you have not received your OTN within 5 business days, please feel free to contact us, and we will respond as soon as possible.

Q: What if I can't find the logistics information?

A: If you are unable to check the specific logistics information within 2 business days after receiving your tracking number, it may be due to a system delay. If you are still unable to check the specific logistics information after 3 business days, please contact us.

Q: My item has been in transit for a long time. What should I do?

A: If your item has been in transit for an extended period, you can try contacting the logistics provider directly to check the status of the item. Alternatively, feel free to reach out to our customer service team for feedback and assistance.