Refund policy

Customer Satisfaction Guarantee
At Alma-Fit, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If you’re not fully satisfied, please contact us within 30 days of your shipment date. We can facilitate an exchange, issue a store credit, or provide a refund. Please note that shipping and handling fees are non-refundable. 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@alma-fit.com. Please note that returns will need to be sent to the following address: BR Williams / Alma-Fit, 5201 Speedway Blvd, Eastaboga, AL 36260, US.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@alma-fit.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If someone else is accepting the delivery on your behalf, ensure they are instructed to inspect the shipment properly, as you are responsible for their actions.

Exceptions / non-returnable items
Customized Products:
Custom items, including those with personalized upholstery, cannot be returned.
Springs and Spring Extenders:
Reformer and Tower Kit Springs.
Pilates Accessories:
Items such as loops, straps, cuffs, handles, footbar covers, and towels.
Note: If you’ve received a defective Loop or Spring, please reach out via email or call us at (470) 809-9548.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return Guidelines
To initiate a return, contact Alma-Fit Customer Service at (470) 809-9548. 
Proof of purchase is required for all returns.
Requests for returns must be submitted within 30 days of the shipment date, as indicated on your invoice. Returned items must also reach us within 30 days of your return request.
All items must be returned in their original condition, including packaging.
If the item was damaged upon arrival or incorrect, we’ll cover return shipping costs. Otherwise, you’ll be responsible for shipping fees and any damage incurred during the return shipment due to insufficient packaging.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We cannot provide refunds for used or worn products or items damaged during return shipping due to inadequate packaging.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@alma-fit.com.

Order Cancellations
Equipment Orders:
Full refunds are available for cancellations made within 24 hours of placing your order.
Cancellations made after 24 hours are subject to a 25% restocking fee, which will be deducted from your deposit. Equipment includes reformers and items with custom upholstery.
Accessory Orders:
All accessory purchases are final and cannot be canceled. However, eligible accessories may be returned (refer to the list of non-returnable items above).

Order Modifications
Equipment Orders:
Changes made within 24 hours of ordering are free but will extend lead time by one day.
Changes requested after 24 hours require cancellation and resubmission, with a 25% restocking fee applied to the canceled order. Equipment includes reformers, trapeze tables, and any items with custom upholstery.
Accessory Orders:
Accessories cannot be modified after purchase. However, eligible items may be returned following the Return Procedure outlined above.
For any questions or assistance, please contact our Customer Service team at (470) 809-9548.